Terms of service

Last updated: 24 July 2026

1. Overview

Welcome to BeyDrop.

The terms “BeyDrop”, “we”, “us” and “our” refer to BeyDrop, operating the website beystore.com.

BeyStore provides this website, including all information, content, features, tools, products and related services available through it, collectively referred to as the “Services”.

Our store is hosted by Shopify, which provides the e-commerce platform that allows us to offer and sell our products.

These Terms of Service govern your access to and use of beystore.com and your purchase of products from our store.

By visiting our website, creating an account or placing an order, you agree to these Terms of Service, our Privacy Policy, Refund Policy and Shipping Policy.

Nothing in these Terms limits any mandatory rights granted to consumers under applicable law.

2. Eligibility and customer information

To place an order, you must have the legal capacity to enter into a contract.

When placing an order, you agree to provide accurate, current and complete information, including your name, email address, billing information, delivery address and payment details.

You are responsible for checking that all information submitted with your order is correct. We are not responsible for delivery problems caused by an incorrect or incomplete address supplied by the customer.

You are responsible for maintaining the confidentiality of your account credentials and for activities performed through your account.

3. Products and product information

We take reasonable care to describe and display our products accurately.

However, product colours and appearance may vary slightly depending on:

• screen settings;
• lighting;
• photography;
• manufacturing variations;
• the customer’s skin tone, hair colour or method of application.

Images, videos and demonstrations are provided for illustrative purposes and do not guarantee identical results for every customer.

Product packaging, labelling, ingredients or design may be updated where necessary, provided that the essential characteristics of the product are not materially changed.

Customers must read the product instructions, ingredients, warnings and usage information before use.

Beauty products must only be used for their intended purpose. Where appropriate, customers should perform a patch test before full application and discontinue use if irritation or an adverse reaction occurs.

Information provided on our website is not medical advice and is not intended to diagnose, treat or prevent any medical condition. Customers with allergies, sensitive skin or medical concerns should consult an appropriate healthcare professional before using a product.

4. Product availability

All products are offered subject to availability.

We may limit the quantity of a product available per customer, household, order, geographical area or promotion.

If a product becomes unavailable after an order has been placed, we will notify the customer and offer one of the following:

• a refund for the unavailable item;
• a suitable replacement, subject to the customer’s agreement;
• cancellation and refund of the affected order.

5. Orders and formation of the contract

Products displayed on the website constitute an invitation to place an order and not a binding offer by BeyStore.

Before submitting an order, the customer will have an opportunity to review:

• the selected products;
• quantities and variants;
• delivery information;
• prices;
• shipping charges;
• the total amount payable.

By clicking the final payment or order-confirmation button, the customer submits a binding offer to purchase the selected products and acknowledges that the order creates an obligation to pay.

After an order is submitted, the customer will receive an electronic acknowledgement. This acknowledgement does not necessarily mean that the order has been accepted.

The sales contract is formed when we send confirmation that the order has been accepted or dispatched.

We reserve the right to refuse or cancel an order for legitimate reasons, including:

• suspected fraud;
• unauthorised payment;
• incorrect pricing;
• product unavailability;
• an unusually large quantity;
• misuse of a promotion;
• delivery restrictions;
• violation of these Terms.

When an order is cancelled after payment has been collected, the relevant amount will be refunded.

6. Prices

Prices are displayed in the currency shown on the website.

For sales to consumers in the European Union, prices include applicable taxes unless expressly stated otherwise.

Shipping costs and other applicable charges are displayed before the customer confirms payment.

Customers ordering from countries outside the European Union may be responsible for customs duties, import taxes or handling charges imposed by the destination country. These charges are not controlled by BeyStore unless expressly included at checkout.

We may change our prices at any time. The applicable price is the price displayed when the order is submitted, except in the event of an obvious pricing or technical error.

7. Payments

Available payment methods are displayed during checkout.

Payments may be processed by Shopify Payments or other third-party payment providers. BeyStore does not necessarily receive or store complete card information.

The customer confirms that:

• they are authorised to use the chosen payment method;
• the payment information supplied is accurate;
• sufficient funds or credit are available;
• payment may be charged for the total order amount.

An order may be suspended or cancelled if payment is refused, reversed, identified as fraudulent or otherwise unsuccessful.

8. Promotions, discounts and bundles

Discounts, promotional codes and bundle offers are subject to the conditions displayed with the relevant offer.

Unless expressly permitted:

• promotional codes cannot be combined;
• discounts have no cash value;
• promotions cannot be applied retrospectively;
• promotions may be limited to certain products, customers or periods;
• free gifts and promotional items remain subject to availability.

We may refuse or cancel a discount obtained through technical manipulation, duplication, fraud, incorrect eligibility or misuse of a promotion.

For mixed-variant bundles, the customer is responsible for selecting the correct shade or variant for each item before submitting the order.

9. Delivery

Available delivery destinations, methods, charges and estimated delivery periods are displayed on the website or during checkout.

Delivery times are estimates unless a specific binding date has been expressly agreed.

We are responsible for organising delivery to the address supplied by the customer. Risk of loss or damage passes to the consumer when the consumer, or a third party designated by the consumer other than the carrier, physically receives the products.

BeyStore is not responsible for delays caused exclusively by circumstances outside its reasonable control, but this does not affect any mandatory rights relating to delayed or failed delivery.

Customers must notify us promptly where:

• tracking shows delivery but the parcel has not been received;
• the parcel arrives damaged;
• products are missing;
• the wrong product was delivered.

10. Order changes and cancellations before dispatch

Customers should contact us as quickly as possible to request an address correction, order change or cancellation.

We cannot guarantee that changes or cancellations will be possible once an order has entered processing or has been dispatched.

Where an order can no longer be cancelled, the customer may exercise any applicable legal right of withdrawal after receiving it.

11. Right of withdrawal

Consumers purchasing online generally have the right to withdraw from the sales contract within 14 days without providing a reason.

For physical products, the 14-day period begins when the customer, or a third party designated by the customer other than the carrier, receives the product. Where multiple products from one order are delivered separately, the period begins upon receipt of the final product.

To exercise the right of withdrawal, the customer must send us a clear statement before the withdrawal period expires.

Withdrawal requests should be sent to:

Email: beydropstore@gmail.com

Customers may use the withdrawal form provided at the end of these Terms, but use of the form is not mandatory.

After notifying us, the customer must return the products within 14 days.

Unless otherwise stated in our Refund Policy, the direct cost of returning a product following a change of mind is paid by the customer.

Products must be returned with all accessories and, where reasonably possible, in their original packaging. Customers may inspect a product as they would in a physical store but may be responsible for diminished value resulting from handling beyond what is necessary to establish the product’s nature, characteristics and functioning.

12. Hygiene and sealed-product exception

The right of withdrawal may not apply to sealed products that:

1. are not suitable for return for health-protection or hygiene reasons; and
2. have been unsealed by the customer after delivery.

This exception may apply to certain cosmetics, applicators, beauty products or personal-care products where the hygiene seal has been opened or removed. It does not automatically exclude every cosmetic product; the exception will only be applied where the legal conditions are satisfied.

This exception does not remove the customer’s rights where a product is defective, damaged, unsafe, incorrectly supplied or otherwise non-conforming.

13. Refunds following withdrawal

Where the right of withdrawal is validly exercised, we will refund the payments received for the returned products, together with the cost of the least expensive standard delivery method offered for the original order.

Additional delivery charges resulting from the customer choosing a more expensive delivery method are not refundable.

Refunds will generally be made using the original payment method unless otherwise agreed.

We may withhold the refund until:

• we receive the returned products; or
• the customer provides sufficient evidence that the products have been sent back,

whichever occurs first.

Further return instructions are provided in our Refund Policy.

14. Damaged, defective or incorrect products

Customers should contact us promptly after discovering that a product is damaged, defective, incomplete or different from the product ordered.

The customer should provide:

• the order number;
• a description of the problem;
• clear photographs or video where reasonably required;
• photographs of the packaging where the parcel was damaged.

Where the product is non-conforming, return, repair, replacement or refund costs will be handled in accordance with applicable law. Customers will not be required to pay return costs for products confirmed to be damaged, incorrectly supplied or legally non-conforming.

15. Legal guarantees

Consumers benefit from the mandatory legal guarantee of conformity and the legal guarantee against hidden defects.

For new goods sold by a professional to a consumer in France, the legal guarantee of conformity generally allows the consumer to act within two years from delivery.

Depending on the circumstances, the consumer may request repair or replacement and may, where the legal conditions are satisfied, obtain a price reduction or cancellation of the sale.

The seller, rather than the manufacturer, remains responsible to the consumer for the legal guarantee of conformity.

These legal guarantees apply independently of any optional commercial guarantee.

Nothing in these Terms excludes or limits these statutory protections.

16. Returns sent without authorisation

Customers should contact us before returning products so that we can provide the correct return address and instructions.

Products sent to an unauthorised address, warehouse, carrier location or supplier address may not be received or processed.

Refusing delivery without contacting us does not automatically constitute a valid exercise of the right of withdrawal.

17. Website use and prohibited conduct

The website may only be used for lawful purposes.

Users must not:

• violate applicable laws or regulations;
• provide false, fraudulent or misleading information;
• impersonate another person;
• interfere with the operation or security of the website;
• upload malicious code, viruses or harmful software;
• scrape, crawl or copy the website using automated methods without permission;
• attempt unauthorised access to accounts, systems or data;
• misuse promotions, discount codes or payment systems;
• infringe intellectual-property, privacy or other third-party rights;
• use the Services to harass, threaten or harm another person;
• resell access to any part of the website.

We may restrict or suspend access where we reasonably believe these Terms have been violated.

18. Intellectual property

All website content, including the BeyStore name, logos, designs, graphics, photographs, videos, text, product descriptions, layouts and software, is owned by or licensed to BeyStore and is protected by applicable intellectual-property laws.

Users may access the website for personal, non-commercial shopping purposes.

Without prior written permission, users must not reproduce, modify, distribute, publish, sell, license, publicly display or commercially exploit our content.

Third-party trademarks and content remain the property of their respective owners.

19. Reviews, photographs and other customer content

Where customers submit reviews, photographs, videos, comments or other content, they confirm that:

• the content reflects their genuine experience;
• the content is accurate and lawful;
• they have the right to submit it;
• it does not infringe another person’s rights;
• any incentive or free product received in exchange for the review has been disclosed.

Customers grant BeyStore a non-exclusive, worldwide, royalty-free licence to reproduce, display, adapt and use submitted content for operating and promoting the store, subject to applicable privacy and consumer-protection law.

We may moderate or remove content that is fraudulent, unlawful, abusive, irrelevant or infringes third-party rights.

We will not prevent customers from publishing genuine negative reviews solely because they are negative.

20. Third-party services and links

Our Services may depend on third-party providers, including Shopify, payment processors, delivery companies, analytics providers and marketing platforms.

Those providers may process information or provide services under their own terms and privacy policies.

Links to external websites are provided for convenience. We do not control third-party websites and are not responsible for their independent content, availability or practices.

21. Relationship with Shopify

BeyStore is hosted by Shopify, but purchases made through beystore.com are made directly between the customer and the legal entity operating BeyStore.

Shopify is not the seller of BeyStore products and is not responsible for product descriptions, fulfilment, delivery, returns, refunds or customer service relating to those products.

Nothing in this section limits rights that a customer may have directly against Shopify for services separately supplied by Shopify.

22. Personal information

Personal information collected through the website is processed in accordance with our Privacy Policy.

Because the store is hosted on Shopify, certain personal information may be processed by Shopify and by service providers involved in payment processing, fraud prevention, order fulfilment, delivery, analytics or customer support.

Customers should review the Privacy Policy and Cookie Policy for information about:

• what information is collected;
• why it is collected;
• the legal basis for processing;
• how long it is retained;
• who receives it;
• international transfers;
• customer data-protection rights;
• how to exercise those rights.

23. Errors and corrections

The website may occasionally contain typographical errors, technical errors, inaccurate availability information or incorrect pricing.

We may correct errors and update information at any time.

Where an obvious pricing error affects an order, we may contact the customer to offer purchase at the correct price or cancel and refund the order.

We will not rely on this section to make arbitrary changes to a contract that has already been validly accepted.

24. Availability of the Services

We do not guarantee that the website will always be available, uninterrupted or free from technical problems.

We may temporarily suspend all or part of the website for maintenance, security, updates or circumstances outside our reasonable control.

Such suspension does not affect orders already accepted or the customer’s mandatory legal rights.

25. Limitation of liability

BeyStore is responsible for losses that are a foreseeable consequence of our breach of these Terms or our legal obligations.

To the extent permitted by law, we are not responsible for indirect or unforeseeable losses arising from:

• misuse of a product;
• failure to follow product instructions or warnings;
• unauthorised alteration of a product;
• information incorrectly supplied by the customer;
• events outside our reasonable control.

Nothing in these Terms excludes or restricts liability where exclusion or restriction is prohibited by law, including liability relating to:

• death or personal injury caused by negligence;
• fraud or fraudulent misrepresentation;
• defective products;
• gross negligence or intentional misconduct;
• mandatory consumer rights.

Products sold to consumers are intended primarily for private use. Where a customer purchases in a professional capacity, additional business-specific terms may apply.

26. Force majeure

Neither party will be responsible for failure or delay caused by an event outside its reasonable control, subject to applicable law.

Such events may include natural disasters, severe transport disruption, strikes, government restrictions, war, civil unrest, epidemics, major infrastructure failure or interruption of essential third-party services.

We will take reasonable steps to limit the effects of the event and resume performance as soon as reasonably possible.

27. Consumer complaints

Customers should first contact us so that we can attempt to resolve the complaint directly.

Complaints should be sent to:

Email: beydropstore@gmail.co

Please include the customer’s name, order number and a clear explanation of the issue.

28. Governing law and jurisdiction

These Terms and sales made through beystore.com are governed by Lebanese law.

However, consumers residing in another country retain the benefit of any mandatory consumer protections applicable in their country of residence.

Any dispute should first be submitted to BeyStore’s customer service and, where applicable, to the appointed consumer mediator.

Where an amicable resolution cannot be reached, disputes may be submitted to a court with jurisdiction under applicable consumer-protection and procedural law.

Nothing in these Terms requires a consumer to bring proceedings exclusively before a court that would not otherwise have lawful jurisdiction.

29. Severability

If any provision of these Terms is held to be unlawful, invalid or unenforceable, that provision will be limited or removed only to the extent necessary.

The remaining provisions will continue to apply.

30. No waiver

A delay or failure by BeyStore to exercise a right does not waive that right.

Any waiver must be explicit and applies only to the specific situation for which it was given.

31. Changes to these Terms

We may update these Terms to reflect changes to our Services, business practices or legal obligations.

The current version will be published on this page with its effective date.

Changes will not retroactively alter orders already accepted unless required by law or expressly agreed with the customer.