Refund policy
All sales are final. We do not offer refunds, returns, or exchanges for change of mind, personal preference, or dissatisfaction with the product after it has been opened or used.
For hygiene and safety reasons, any beauty or cosmetic product that has been opened, tested, or used cannot be returned.
Please make sure you review the product details carefully before placing your order.
Damaged, Defective, or Incorrect Items
Please inspect your order as soon as you receive it. If your item arrives damaged, defective, or you receive the wrong product, please contact us within 7 days of delivery so we can review the issue and make it right.
We may ask you to provide photos or videos of the item and packaging as proof of the issue.
You can contact us at:
Exceptions
We do not accept refunds or returns on:
- Opened or used products
- Sale or discounted items
- Gift cards
- Orders where the customer simply changes their mind
- Products that do not meet a customer’s personal preference or expected appearance
This policy does not affect any rights you may have under applicable consumer protection laws.